How our support enabled multi-location success
hosting & maintenance
How our support enabled multi-location success
Project Results and Impact:
Lakefield Veterinary Group has vet clinics and emergency hospitals in 12 US states, with over 80 unique websites. Although the majority of these websites share a great deal of similarity in their content & build, they still require individual maintenance, upgrades, and content revisions – a workload that surpassed Lakefield's in-house capabilities.
That's where Anchor Wave comes in, providing website hosting, site management, and technical support for the majority of Lakefield's clinic websites. Anchor Wave's Tech Support team provides managed software updates, and works with both Lakefield's corporate marketing team and the individual clinic staff to complete content revisions, address diagnostic issues, and create entirely new pages on demand.
What people are saying:
“It always amazes me how quickly they make the change to our website and how accommodating they are…The Anchor Wave team makes all the changes with a smile.”
– Carol Francis, Senior Hospital Administrator, Wilderness Animal Hospital
A little bit of backstory
Lakefield Veterinary Group is a family-owned company dedicated to acquiring successful veterinary clinics and hospitals, while preserving the unique individuality that makes them shine.
Their passion for pet health and veterinary medicine is evident at every level, and is a hallmark of their online presence.
As Lakefield Veterinary Group continues to grow, new clinics websites are added to their portfolio and become eligible for upgrades, improvements, and managed technical care to help ensure their success!
Updates made easy
change doesn't have to be hard
A change in clinic hours? New or departing team members? A new service being offered? Wholly updated colors and branding?
Regardless of the size and complexity, clinics use the same easy process to ask for help. All requests come directly to our Support Coordinator for review and assignment.
From there, our tech support professionals implement them quickly – in many cases within mere hours of submission!
Clear and Consistent Communication
managed updates by a webmaster
Our Support Coordinator is the single point of contact for all our hosted websites; she knows the Lakefield team and clinic admins, and they know her!
Moreover, we offer advice and recommendations to maintain consistency across Lakefield sites, and help ensure they are following best practices.
“I’ve had a great experience with their communication and consultative approach. They listen carefully to our needs, provide thoughtful recommendations, and offer helpful guidance that makes managing our website easier and more effective,” says Lakefield Digital Marketing Manager, Ally Mulvaney.
The "tech stuff" all handled automatically
batteries are included!
Website hosting, maintenance, updates, and monitoring are all overseen by highly qualified support staff. Our mission is to prevent anything from going wrong – but the reality is, sometimes tech breaks.
But when it does, we aim to know about it before our clients – or their visitors – and have it resolved before it has an impact. We combine proactive oversight with top-tier hosting to ensure healthy websites.
While the Lakefield team is always able to submit tickets for technical issues, our team strives to ensure that they don't have to!
Centralized service and support
a common hub for all requetsts
Whether it's a biography and photo for a new veterinarian, updates to a clinic's current specials, a whole new service page, or an issue with the website itself, Lakefield and their clinics reach out directly to Anchor Wave Tech Support to help. With an easy submission process and a dedicated Support Coordinator as their point of contact, the Lakefield team can feel confident that their requests will be handled quickly by a team they know and trust.
“It’s easy to request assistance, and changes are made quickly. The process is smooth and efficient. Our field teams have also expressed how nice and easy it is to reach out to support and have changes made quickly.“
– Ally Mulvaney, Lakefield Veterinary Group