Does your enthusiasm naturally show up as connection, curiosity, and the ability to bond with others around what makes people tick? Are you also in love with marketing and constantly think about what drives consumer behavior change? If so, we’d love to meet you.
We’re looking for a Client Success Coordinator (CSC) who serves as the human connector between small business owners, internal teams, and marketing strategy execution. This role blends client consulting, strategic thinking, and strong marketing writing to guide clients from Point A to Point B with clarity, confidence, and measurable results.
The CSC is empowered to guide strategy, make recommendations, and advocate for what will best serve each client’s goals. They stay organized and clearly articulate strategy through well-written briefs, emails, presentations, website copy, and campaign messaging. Strategic copywriting is a core skill of this role.
In this role, you’ll interview clients to uncover key insights, goals, and challenges, transforming those discoveries into clear marketing strategies. You’ll collaborate closely with a team of experts to bring those strategies to life, then report back on results, data, and outcomes and continuously consult and refine the approach with your clients. You are accountable for client clarity, confidence, and results.
This is not a traditional customer service role. This position is for a marketing-minded consultant and strong communicator who thrives in client-facing strategy, execution, and writing-driven clarity.
The ideal candidate loves marketing fundamentals like developing buyer personas, crafting compelling messages, addressing pain points, and overcoming common objections. They also are confident in crafting compelling marketing messages that align with strategy and brand voice.
Just as importantly, you love people. You’re energized by real conversations, comfortable hopping on phone or Zoom calls, and skilled at writing emails that feel genuine, clear, and engaging.
You’re a strategic thinker who is organized, collaborative, open to feedback, and eager to grow. You thrive in a team environment and take pride in helping clients succeed through meaningful connection and smart marketing.
At Anchor Wave, our mission is simple: help local businesses win. How we do this is through digital marketing (Websites, On-site SEO, Social Posting, Digital Ads, Local SEO, Review Management). When local businesses thrive, communities grow stronger. That impact compounds over time, strengthening local markets and ultimately creating positive change on a national level.
Local businesses face real challenges, and that’s why we don’t operate as a typical agency. We act as digital marketing consultants and true extensions of our clients’ teams. We take the time to deeply understand their goals, challenges, and audiences, then craft marketing strategies that drive meaningful results. We care deeply about our clients’ success, and celebrating their wins is a core part of what makes the Client Success Coordinator role so rewarding.
Our agency also lives by its values of authenticity, balanced growth, positive impact, and fun. Culture here is co-created. Every team member contributes to building a workplace that is collaborative, purpose-driven, and genuinely enjoyable. We’re proud of a team that shows up, leans in, and supports one another.
While we are primarily a remote-first organization, we are intentional about fostering real human connection. We host in-person meetings and events in Tucson, and this role may occasionally require attending local events or team gatherings to support collaboration and growth. Whether online or face-to-face, communication and connection are at the heart of everything we do. You’ll find regular opportunities to engage, collaborate, and contribute authentically to a workplace that prioritizes positivity and people.
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