Because our expert Web Design team builds each client’s MarketingHub site from top to bottom, and our Tech Support team launches them live, we are well-versed in the intricate construction and operation of each site.
One of the primary differences between the ‘websites’ of the olden days and our re-imagined MarketingHub is that we know this is a dynamic online platform that is ever-engaging your customers. It’s not just a dusty old brochure on a shelf–therefore it needs to stay healthy. We can analyze, troubleshoot, and tweak the inner workings of each MarketingHub site so it continues to offer superior lead generation, sales support, and customer management tools.
The same team who brings your MarketingHub site to life will be working on it day-to-day to solve any tech support issues, make updates, and stay ahead of any problems that might come up. Our team is small and tight-knit, and we work closely with each other and our clients, so you will get to know us well throughout this process! Here’s a look at the tech support options we offer to our MarketingHub clients.
We’re With You from Start to Finish
When you first meet our experienced tech support team, you can rest assured that you’ll be working closely with the same names and faces throughout your journey. Our small team of webmasters works closely with each other and has considerable experience in WordPress and website maintenance, and they will get to know you and your company well throughout your working relationship with us.
Routine Updates and Maintenance
We offer comprehensive website maintenance services that ensure your MarketingHub site works correctly day in and day out. Most site issues relate to plugins and plugin updates, and our Wave+ warranty members enjoy monthly managed updates for each site, so we can stay ahead of most issues. If something does come up, we quickly analyze, evaluate, and fix the issue, and then test it to make sure it actually works.
Proactive Monitoring and Fixes
We take the time to proactively monitor your site to look out for issues that might affect its performance. We tend to fix things before you even know that they were causing a problem! If you host your site with us, we can also assist with domain and DNS changes for associated services, such as sub-domains, email service connections, and social media verification tags.
Disaster Recovery & Backup Plans
In the event of a catastrophic issue, we have automated backups that can be quickly restored to get your site back up in a known good state.
If you’re ready to learn more about how our web maintenance services and MarketingHub support team can help your local business thrive, just contact us today at Anchor Wave. We offer comprehensive website maintenance services, including data backup and restoration, tech support, managed maintenance, and proactive support. To learn more, just call us today at (520) 622-3731 or contact us online.
